TERMS & CONDITIONS

CHRISTOPHER GUY (CG) TERMS & CONDITIONS

Product Standards: Christopher Guy products are renowned for both their beauty and quality. To avoid any risk of diminishing the heirloom qualities of our collections, most types of resins, injection molding, and plastics have been excluded from the materials employed in our merchandise.

“The vast Christopher Guy collection includes items that are hand-carved from a variety of solid hardwoods, hand-beaten metals and sculptured stone, created and finished in-house by our mastercraftsmen. While every effort is made to maintain uniformity, slight variations may occur. Such distinctions are regarded as the peerless character of each individual piece, which makes Christopher Guy’s products truly unique in a world of mass-produced conformity, and as such should not be construed as a flaw. We are proud of our products and have referenced wood and manufacturing techniques in general terms throughout the Catalogue/Website. Product composition and manufacturing techniques may vary by product and may change over time without notice. Final products may vary in color, finish, size, fabric, or other features.”

Upholstery Standards: All upholstery foam conforms to California Fire Code 117 and UK fire codes.

Frame Construction: Frames are made from the finest kiln dried hardwoods and engineered woods with all exposed wood surfaces finished by our master craftsmen. The joinery is double doweled and screwed with corner blocks to ensure quality and longevity.
The seat frame is braced with webbing or a spring system, depending on the style and type of upholstered product. Basket weave lace webbing is used in flat, tight seats such as dining chairs. A sinuous spring system is used in tight seat sofas and loveseats. An eight-way hand-tied spring system is used in most sofas with loose cushion tops.

Cushion Construction: Soft seat cushions are made with spring down construction. The inner-spring coils are individually tied and wrapped in a two-inch frame form that is made to conform to each individually designed piece of upholstery. The core is then encased in a 75/25 blend of down and feathers with Dacron polyester to create the desired comfort level.

Back Cushions and Throw Pillows: Many Christopher Guy upholstered items include throw pillows. The catalogue and website photos illustrate the pillow configuration of each item. Back cushions and throw pillows consist of a 75/25 blend of down and feathers with Dacron polyester. The addition of Dacron provides for a softer, more luxurious appearance and feel.

Decorative Mirrors: Our tailor-made mirror frames incorporate various glass edges, including Cut, Polished, Micro, Mini and Standard Bevel, according to the selected frame design. Convex mirrors are solely supplied with a polished edge, custom manufactured in polycarbonate.

Special Order Designs: Special Order Design requests should be sent to Client Services for approval. Line drawings and pricing will be provided for customer review and sign-off. Special order design items require a non-refundable 50% deposit and cannot be cancelled after the initial issue of the sales order. Custom orders will incur a customization surcharge based on the complexity and quantity of the item.

Changes in Finish: Each Christopher Guy product is offered with standard finishes as listed on our website. Selecting a CG finish that is outside of the standard options is classified as a - “Special Finish” and will incur a Special finish surcharge auto-calculated on the website.

• Changing of finish outside of CG finishing and spot finish are considered customized request which will be reviewed on a case by case basis for orders totaling 12 items or more (surcharges may apply).

Upholstery Surcharges, Fees and Pricing Guidelines: Christopher Guy offers a wide selection of fabrics in an array of colors. Updated fabric selections and corresponding grades are listed on the Christopher Guy website at www.christopherguy.com/swatches/

• When utilizing 2 or more different Christopher Guy fabrics (regardless of grade) on a single item, a 20% surcharge will apply. If fabrics selected are of different grade, surcharge will be based on the higher grade selected.

• A fixed $90 fee per pillow will apply when a higher grade CG fabric is requested above that of the main upholstered body.

• When applying COM and a Christopher Guy fabric to an item, the highest grade fabric pricing will apply.

Additional pillows and bolsters are available. Please refer to the sizes and prices below:

Retail Price Lock Per Pillow for Extra Throw Pillows:

Price Lock Per Piece For Extra Throw Pillows:

Bolsters Sizes Available:

Price Lock Per Extra Bolster:

Christopher Guy Fabrics: A wide selection of Christopher Guy fabrics are available for upholstered products. These fabrics are also available by the yard. Please contact Client Services for fabric pricing and shipping information. Please refer to the Christopher Guy website for the most up-to-date fabric information. The website address is www.ChristopherGuy.com.

COM Fabrics: Customers may opt to use their own fabric on upholstered items.

• All fabrics should be evaluated by the customer prior to shipment to identify if the chosen fabric needs to be backed. All COM fabrics must be backed, if needed, prior to shipment to Christopher Guy for upholstery.

• Customers will receive specific tagging and shipping instructions that will facilitate the identification and application of their COM fabric. Please note that all COM, including stripes and textures, will be cut with the major motif in a vertical manner unless otherwise specified. All special instructions on the positioning or application of the fabric must be included on the COM tag, order and with the fabric shipment. • All fabric should be shipped on fabric rolls (not folded)

• Fabric packages sent by customers are not opened or inspected until just prior to the start of upholstery. At the time of inspection, Christopher Guy reserves the right to refuse COM fabric sent for upholstery if the fabric is deemed unsuitable for the item to be upholstered. At that time the customer can reselect fabric or opt to have the item upholstered locally under their supervision. Pricing for the item will be adjusted accordingly.

• The company shall under no circumstances be liable or held responsible for the loss, replacement or refund of COM (Customers Own Material) or COL (Customers Own Leather) for reasons including, but not limited to, loss or damage in transit, manufacturing defects, incapability for specific application, inconsistency of dye lots, failure to make full payment on an order, or take or accept delivery within the statutory 30 days of notice of arrival into the US distribution hub.

• The customer can resend alternative replacement COM/COL at the customer's own expense, re-select CG fabric, or opt to have the item upholstered locally under their supervision. Pricing for the item will be adjusted accordingly. Return of damaged or rejected COM/COL is at the customer’s own expense.

• Items with COM or COL are considered Special Order Design, there are no cancellations or refunds on these items.

• As with all CG items, but specifically with special order items and COM / COL, production and delivery dates are estimates only and will vary.

COM Yardage Guide: All COM yardage requirements are based on 54” wide plain or textured fabric that requires no matching and is cut to the best possible yield consistent with good appearance and tailoring. For quilted COM please add 15% additional yardage. For fabrics measuring less than the standard width and/or with a fabric repeat, additional yardage will be required. Please supply the additional yardage based on the following chart, rounding up the next half-yard increment.

This chart is intended as a guide only and all yardage requirements are approximate. Yardage may vary due to fabric layout, the design to which it is being applied, and/or the quantity of items being ordered. In the event of unusual repeats or fabric design, please contact Client Services to determine if a full width sample is required to provide a more accurate determination of yardage requirements.

Application of Nail Heads: As part of the COM service, our upholstery department will apply nail heads supplied by customers. The surcharge incurred will depend on the product category and the complexity of the application. Please contact Client Services to obtain a quote for nail head application prior to sending in your fabric and nail heads as we may decline to apply nail heads on product that is not designed to accept this type of application.

COL Guide: Due to the irregularity of leather hides, sectional sewing or seams will be applied at the company’s discretion, as the size of the hides is often insufficient to cover the entire upholstery surface. We advise customers that our headboards, in particular, will have seams when covered in leather due to the large surface area to be covered. Button tufting on leather headboards will not be accepted unless pre-approved.

Repellency Treatment: If the customer requires soil repellency treatment, COM must arrive with prior treatment. Christopher Guy does not offer soil repellency treatment on COM or on Christopher Guy fabric offerings.

COM Fabric Tag: A COM tag and instructions will be provided via email upon order confirmation. A COM tag must be attached to each individual fabric roll shipped to Christopher Guy to aid in the identification of the fabric. A copy of the tag should also be emailed to clientservices.us@christopherguy.com.

Freight Policy: All Freight charges will be Collect/3rd Party. Title passes to the purchaser at the time the goods are picked up by the freight carrier at our distribution center.
All products are carefully packed and inspected prior to shipment. Refusal of damaged merchandise in no way relieves the purchaser of responsibility for payment for the goods. Customers are solely responsible for all domestic freight charges and freight claims in the event of any damage in transit.
Christopher Guy highly recommends that all shipments be inspected upon arrival. If visible damage occurs in transit, the purchaser must note the damage on the driver’s bill of lading and maintain a copy for records purposes. If concealed damage is found upon unpacking of the goods, the customer is to contact Client Services so that CG can review it further and investigate the matter thoroughly. Failure to report concealed damage within 15 days of the receipt of goods will result in the claim being denied by Christopher Guy.

Atelier / Container Direct:
Based on order value, clients may be eligible for consolidated shipping of an order directly from the CG atelier in Java, Indonesia to a customer’s receiving warehouse. Atelier Direct rates and eligibility are subject to change. Atelier Direct shipments are bound to the following terms & conditions:

• Shipments originate from a single Purchase Order for items delivered directly from the CG Workshop in Java, Indonesia. Orders for U.S. stock or third-party items do not qualify for CG Atelier Direct.

• Shipping to one designated customer-selected receiving warehouse within the 48 contiguous United States. Hawaii and Alaska orders ship to the initial arrival seaport only. Orders for Latin America will be delivered to the closest chosen US receiving warehouse

• Customers may choose to pick-up the items from the factory in Java, Indonesia (EX WORKS Java) – please inquire with our sales ambassadors for details.

• Orders must be accompanied by a “Ship To” Address in order to be processed.

• Receiving warehouses in the contiguous 48 states must have a loading dock and the personnel to unload the freight at the client’s expense. A 2-hour unload window is provided by the delivery company. Any additional overages and charges remain the responsibility of the client.

• A 50% deposit is required to secure the order. The balance is due 10 working days before goods are ready-to-ship.

Return Authorization: : Unauthorized returns will be refused at the customer expense without the prior written consent from the Client Services. Any claims for returns or credits will be handled by our Client Services team on a case-by-case basis upon receipt of complete and bona-fide documentation on the nature of the claim/defect. Claims in regards to manufacturing defects must be submitted within 15-days of receipt of the goods, along with detailed photos of the damaged/defective item, together with the completed "Product Defect Report" with full details of the issue in question. Unless stated in writing, all furnishings are designed for non-commercial domestic purpose only, unless otherwise stated in official Christopher Guy writings or Christopher Guy printed matter.

Pairs and Groupings: Due to the handmade nature of the product, pairs and items that will be in groupings should be ordered together to ensure the consistency of fabrics and finishes.

Order Change Requests: All fabric and finish change requests must be received within 3 working days of the initial sales order issue date. Change requests received after 3 days cannot be accommodated.

Order Cancellations: Christopher Guy product is manufactured upon receipt of the order. Special order design (SOD) items and items in non-standard finishes cannot be cancelled. Orders for items in standard finishes and/or fabric cancelled after 3 working days of the initial sales order issue date will incur a 50% restocking fee.
Product cannot be returned after leaving the distribution center without a Christopher Guy Client Services return authorization

Christopher Guy Website: www.christopherguy.com
Whether looking for a unique design within a product category or navigating our extensive offering of exclusive furnishings, our Christopher Guy website is designed to provide state of the art accessibility to our product line up, a virtual tour of our factory in Java, updates on industry events, and visual presentations of project installations.
Users are encouraged to register and receive a password to access our complete on-line catalogue. Once assigned, the password will provide the user the flexibility of building and printing their individual project files customized to their needs. Alternatively, and for greater time savings, please contact your local dealer’s sales associate or designer who can provide you same day access to the website.

Internet Policy: Internet websites may neither advertise, nor in any way, display the Christopher Guy name, logo or product without prior written consent from our corporate office. Before advertising any Christopher Guy product on your website, please contact Client Services for a copy of the Internet Minimum Advertised Pricing Policy.
Please note that images of the company’s products on the website are not in the public domain, therefore, copying, downloading and redistribution is limited to project files and client presentations. Any other usage of these images requires prior written approval.

Stock orders: Full payment is required on all stock orders to provide CG the ability to proceed with packaging (if needed) and prompt delivery.

Factory Orders: A 50% payment is required with the order, and the balance due one week prior to the arrival of goods into our US distribution center(s). A notice of arrival, along with balance due and confirmation of shipping information will be provided to the customer by the Christopher Guy logistics department three (3) weeks before the order arrival into the US distribution center(s).

Note: Storage fees will apply to all unpaid orders within 10 working days of arrival into our US distribution center(s). Orders that have been left in our distribution center for over 30 days and are still unpaid will be considered abandoned. The order will be cancelled. If it is a customized order, the deposit will be forfeited. Should storage charges and a 50% restocking fee equal or exceed the deposit, the deposit will be applied to these fees and the order will be considered cancelled.

Note: All COM fabric needs to arrive at our factory no later than 4 weeks after the order is placed. Factory storage charges will apply to those orders that are missing the com fabric when the goods are at com stages at the factory

Note: Dealers and trade showrooms have additional terms & conditions as it pertains to merchandising, marketing and brand representation. For further information, please contact your US Sales Ambassador.

Christopher Guy reserves the right to change pricing and/or terms and conditions as needed and without notice. All sales are subject to the terms and conditions found on:
www.christopherguy.com

Christopher Guy client service:
1.800.476.9505
1.323.509.3034
clientservices.us@christopherguy.com

US operations & client services address:
8737 Melrose Ave, West Hollywood, CA 90069

West Hollywood:
8737 Melrose Ave
West Hollywood
CA 90069
T: 310.461.3250
F: 212.684.3263